frequently asked questions
01. Account
Why You Should Create An Account?
Having an account will allow you to view your order status, track shipments, view online order history, check out more swiftly and stay connected to Furnisets by being the first to hear about events and discount opportunities.
How I can change my delivery address?
In the final step in the delivery process, FedEx, which is the company responsible for delivery, will call the customers to make sure of the address. So you can change your delivery address when FedEx contacts you.
02. Order
How do i cancel my order?
You can only cancel your order during the preparation process and before getting the Shipping ID.
can i track the progress of my order?
After obtaining the Shipping ID, you will receive an email from us with all the details and progress of your order.
03. Payments
What Type Of Cards Do You Accept?
At Furnisets we have a flexible payment policy. You can pay with multiple credit cards!
04. Shipping
How Much Does The Shipping Cost?
There are two types of shipping, regular and express. With regular shipping, you can get the products you want shipped within 3 to 7 weeks and for free ! If you are in a hurry you can choose the express shipping and the cost will vary depending on the destination.
05. Products
can you provide a fabric sample?
Sure we can ! There is a link to request a free fabric or color swatch located on each product page.
does furnisets have a showroom where i can see the products?
Why do you need a showroom when you can view our products in real dimensions and 3D from the comfort of your home! This can be easily achieved by our recent feature, the Augmented Reality AR, which can be found beside each product on our website.
06. AR
What is aR and how i can use it?
Augmented reality (AR) is a technology that lets people superimpose digital content (images, sounds, text) over a real world dimension. The purpose of AR in Furnisets is to make it easier for you to know the suitable measurements and dimensions of the furniture you want for your space. In order to use the AR view on your desktop, you have to scan the QR code by phone and then scan the area to take dimensions. However, if you are using your cellphone, you can directly use the AR view without any code.
07. Order
Can I Track The Progress Of My Order?
After obtaining the Shipping ID, you will receive an email from us with all the details and progress of your order.
08. Trade Program
do you offer a trade program?
Yes! If you want to become a member of our trade program send us an email to [email protected]. Don’t forget to add all the important details of your business.
