we are here!
Are you a customer who needs help? We’d love to hear from you! That’s what Furnisets Team is for.
If you are wondering about an order, our products, or our website shoot us an email on [email protected]
Our team is ready to respond and answer all your inquiries. You can also check out the FAQs section, the answer might be there already or you can drop us a message by submitting the form below.
After placing the order online, you will receive a call from a customer service agent to schedule the delivery time and date. In case of any changes or to reschedule the delivery, you should inform us 30 days prior to the scheduled delivery date. Delivery would then be scheduled for the next available slot. Delivery will be made within a maximum of 7 weeks.
In case of uncontrollable events or incidents, you shall be notified of any delay and will be informed regarding the next available slot for delivery. Don’t forget to examine the product thoroughly before signing the receipt! Regarding Shipping Insurance, At Furnisets we have 2 types of shipping: regular and express. Regular shipping is for free and it takes between 3 to 7 weeks. Those who are in a hurry can request the express shipping which will take 2 days to reach. The cost varies depending on the destination.
If you aren’t happy with your purchase, notify us within 14 days of receipt and we will take it back for a refund of the returning item(s) minus a 10% return fee. Original delivery fees are non-refundable and additional shipping fees may apply. Please retain all packaging from the original shipment, as additional packaging fees may apply for unboxed items.
Return request shall be done by sending an email to [email protected].
For more information on the Shipping, Delivery, or Return Policy, check the terms of the distance selling agreement and distant sales contact.